Qosifire terms of service
By signing up or otherwise using Qosifire resources and services, you confirm that you agree to the following terms and conditions. If you do not agree with these terms, you must stop using Qosifire resources and services immediately. These terms are subject to change without notice. You must be at least 18 years of age in order to use our resources and services.
In the text below, "Qosifire", "we" and its forms mean Softvelum LLC team which creates and maintains Qosifire products.
1. Trial usage
Any new account at Qosifire provides 2 weeks to try the service. It's a free trial, so no payments, no credit card or PayPal information are required.
Qosifire is fully functional except for one limitations: mobile app does not receive notifications.
During the trial period, you will receive automatic emails regarding the services and the trial. You may reply to them in order to contact our representatives.
After 14 days of trial your account will be blocked and then removed unless you make a subscription.
If you'd like to sign up again after a while - no problem, you're always welcomed.
If you register for several trial periods without subscription, we may reduce the trial time or deny you from further trial periods. We also have the right to remove your trial account without explanations if we think it poses a threat or fraud.
2. Subscription and payments
2.1 Qosifire subscription
When you subscribe for Qosifire account, you will continue using the service with all data available from the trial period. You can make subscription any time before trial period is removed. Once you do, you will be able to use full features available for our customers.
Qosifire prices can be found on this page.
We use FastSpring as our secure gateway to process subscriptions' payments.
If you wish to change your service options, like add new streams, agent node or users, you are very welcomed to do that. New options will be reviewed and your subscription will be changed before the beginning of the next billing period.
You may cancel your subscription any time. You will find subscription control link in any payment confirmation email. You can use the same link to change your payment method as well.
2.2 Taxes: VAT, W9 etc.
If your company is from European Union then VAT field will appear on the page following the billing details. If a customer enters a valid VAT ID, it will not be charged.
If you failed to add VAT ID during subscription, please contact FastSpring via [email protected] and specify your order ID and VAT ID so FastSpring could adjust your subscription and refund latest paid VAT.
If you need W9 form to set us as a supplier in your accounting system, please use this FastSpring W9 form. Since FastSpring is our payment gateway, their W9 is the one you need.
Some countries may require additional VAT which cannot be covered by tax IDs. We are not responsible for charging those taxes.
2.3 Billing failures
If your monthly payment does not succeed, you will get an email failure notice from FastSpring to the email which you used for subscribing. You will need to follow a link from that message to enter new payment or existing payment credentials in order to re-initiate the payment.
You may contact FastSpring for any details regarding reasons for failures via [email protected]
2.4 Qosifire account termination
In case of payments issues, if no payment is received within 2 weeks after the initial failure, then your account will be blocked.
Overdue account will be removed completely after a week of further missing payments.
All data is lost upon account termination, including statistics. You may sign up again later for a new trial period and start a new subscription for it.
Qosifire reserves the right to remove any existing account in case if a client poses potential threat to Qosifire service or other clients. Such client will be notified via account administrator email upon the removal.
We do not refund any payments to customers. If a customer doesn't want to make any further payments, the subscription needs to be properly cancelled. Subscription control link can be found in any payment confirmation email.
3. Technical support
Prior to submitting support requests or questions, you need to read articles from knowledge base and search through it.
All requests for support must be submitted to our helpdesk via contact page or direct helpdesk email mentioned there.
We do not guarantee response to any request sent via any other channels such as personal emails, instant messengers, social networks etc.
If you have any feature requests, use our community to ask for specific features or vote for those features which have already been submitted by other users.
We reserve the right to deny or ignore the support request if the requesting user has multiple requests over short period of time.
4. Limited warranty and liability
Qosifire provides the software without any warranties of any kind, express, implied, statutory, or in any other provision of these terms or communication with you, and Qosifire specifically disclaims any implied warranties of merchantability. To the maximum extent permitted by applicable law, in no event will Qosifire be liable for any lost profits or business opportunities, loss of use, business interruption, loss of data, or any other indirect, special, incidental, or consequential damages under any theory of liability, whether based in contract, tort, negligence, product liability, or otherwise. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the preceding limitation may not apply to you. Qosifire liability under these terms will not, in any event, exceed the subscription fees, if any, paid by you for the software provided to you by Qosifire team. The foregoing limitations shall apply to the maximum extent permitted by applicable law, regardless of whether Qosifire has been advised of the possibility of such damages and regardless of whether any remedy fails of its essential purpose.
If you haven't found some specific use case explanation in the Terms of Service above, please refer to section 3 to ask for it.